Contact Us

Have a question, suggestion, or need help? We're here to assist you. Reach out to us and we'll get back to you as soon as possible.

Send us an email at

support@gundam-cards.com

Click the email address above to open your default email client, or copy it to use with your preferred email service.

What can we help you with?

General Support

Questions about using the platform, account issues, or general inquiries about Gundam Cards.

Technical Help

Collection & Cards

Issues with your collection tracking, missing cards in database, or card information corrections.

Data Issues

Community & Forums

Report inappropriate content, community guidelines questions, or suggestions for community features.

Community

Feature Requests

Suggestions for new features, improvements to existing functionality, or ideas to make the platform better.

Suggestions

Response Time

24h
General Inquiries
12h
Technical Issues
48h
Feature Requests

We aim to respond to all emails within the timeframes above. Complex issues may require additional time for investigation.

Tips for Faster Support

Be specific: Include details about what you were doing when the issue occurred.
Include your username: This helps us locate your account quickly.
Screenshots help: For technical issues, screenshots can speed up resolution.
One topic per email: Separate emails for different issues help us track and resolve them better.

Other Ways to Get Help

Community Forum
Help Center (Coming Soon)

For quick questions, check our community forum where other collectors might have already answered similar questions.